This Privacy Policy describes how Project Blue Services LLC (doing business as “Project Blue”, “we,” “us,” or “our”) collects, uses, shares, and protects personal information in connection with our website, applications, and message transmission platform (“Services”). It should be read together with our Terms of Service.
This policy does not apply to third-party websites, applications, carriers, device platforms, or other services that we do not control.
By using our Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.
Project Blue provides a message transmission and communications infrastructure platform. We transmit messages and place calls at our customers’ direction and on their behalf.
This policy covers two categories of individuals:
For account, billing, website, and support data about a Business User, Project Blue is the controller (or equivalent under applicable law).
For End User data and other Customer Data that a Business User submits, uploads, or transmits through the Services — including message content, recipient telephone numbers, sending identities, consent records, and campaign metadata — the Business User is the controller and Project Blue is the processor (or service provider), acting on the Business User’s documented instructions. As between the Business User and Project Blue, the Business User is the sender of every message transmitted through the Services.
We collect information directly from you, from Business Users, from third parties, and automatically through use of the Services.
The specific End User data we process depends on how a Business User uses the Services. It may include recipient contact information, message content, delivery metadata, and device or technical data associated with a message or call. Business Users are responsible for informing End Users about this collection and for having a lawful basis to provide the data to us.
We use information to:
When we act as a processor, we process Customer Data only to provide the Services, to comply with law, and to follow the Business User’s instructions. We do not select End User recipients, author message content, or decide when a message is sent.
We may share information with:
We may also share de-identified and aggregated data that does not identify you.
Project Blue may respond to subpoenas, court orders, regulatory demands, carrier inquiries, and other legal process relating to an account or use of the Services, and may produce Customer Data in response. Where not prohibited, we will use commercially reasonable efforts to notify the Business User before producing Customer Data.
We retain account, billing, and service records for as long as reasonably necessary to provide the Services, comply with law, resolve disputes, and enforce our Terms. We may retain de-identified and aggregated data indefinitely.
Business Users are solely responsible for maintaining their own records of consent and of messages sent, and should not rely on Project Blue as their system of record for compliance purposes. We do not warrant that any particular Customer Data record will remain available.
We use administrative, technical, and physical measures designed to protect personal information. No system is completely secure, and we cannot guarantee absolute protection.
Message and call transmission depends on Third-Party Providers. Communications sent through the Services may travel over networks that are not end-to-end encrypted, and Project Blue does not guarantee the confidentiality, security, or privacy of any message or call in transit. Business Users are responsible for safeguarding their account credentials and for the security of data they submit.
The Services are not intended for Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act (“HIPAA”). Do not use the Services to create, receive, maintain, or transmit PHI unless you have executed a written business associate agreement with Project Blue. Use of the Services for PHI without that agreement is prohibited.
Business Users are responsible for:
If you are an End User and want to access, correct, or delete data a Business User submitted about you, contact that Business User. We will assist the Business User as required by law.
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information we hold as a controller, to opt out of certain processing, or to lodge a complaint with a regulator.
To exercise rights we can fulfill as a controller, contact us at send@tryprojectblue.com. We may need to verify your identity. If we process the data only as a processor for a Business User, we will direct you to that Business User or forward your request to them.
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected such information, we will delete it.
We may update this Privacy Policy from time to time. Changes are effective when posted on this page. Continued use of the Services after a change constitutes acceptance of the updated policy.
Questions or privacy requests:
Email: send@tryprojectblue.com
Project Blue Services LLC
