Terms of Service

Welcome to Project Blue, a product of Project Blue Services LLC.

These Terms of Service (“Terms” or “Agreement”) constitute a legally binding agreement between Project Blue Services LLC (doing business as “Project Blue”, “we,” “us,” or “our”) and the individual or entity (“Customer,” “you,” or “User”) who registers for or uses our services, which are designed to enhance customer interactions and drive sales effectiveness through advanced technology solutions (“Services”).
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By registering for or using our Services, you confirm that you are authorized to enter into this Agreement on behalf of yourself or your organization. These Terms govern all Users of our Services and supersede any prior agreements.

BY CLICKING “I ACCEPT,” PAYING ANY FEES (INCLUDING A SETUP FEE), OR USING OUR SERVICES IN ANY MANNER, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS, PAY FOR, OR USE OUR SERVICES. THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION PROVISION THAT WAIVES YOUR RIGHT TO A JURY TRIAL OR PARTICIPATION IN A CLASS ACTION.

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To access our Services, Users must create an account or provide the necessary information directly to Project Blue.

• Users must be at least 18 years old and provide accurate and truthful information during registration.
• Users are responsible for maintaining the confidentiality of their account credentials and notifying us immediately of unauthorized access.
• Accounts may be assigned by an administrator in organizational settings and may be subject to additional terms.
• Misrepresentation or impersonation is strictly prohibited.

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2. Service Modifications and Termination

• Modifications: Project Blue reserves the right to modify, suspend, or discontinue any aspect of our Services at any time, including features, pricing, or accessibility.‍
• Termination: We may terminate your access without prior notice if you violate these Terms. Continued use of the Services after changes signifies acceptance of the updated Terms.

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3. Restrictions on Use

By using Project Blue Services, Users agree to the following:

• ‍Prohibited Content: Do not upload, transmit, or distribute unlawful, defamatory, obscene, or harmful content.
• ‍Compliance: Adhere to all applicable laws and regulations, including data protection and privacy laws.‍
• Security: Do not attempt to breach our systems or access confidential information.‍
• Intellectual Property: Do not copy, modify, or reverse engineer our software or technology without written consent.‍
• Non-Disruption: Do not interfere with the normal operation of our Services or other users’ experiences.‍
• No Spam or Misrepresentation: Do not send unsolicited messages or misrepresent your identity.

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Project Blue may suspend or terminate accounts for violations of these restrictions and take necessary actions to prevent misuse.

4. Fees, Subscription Billing, and Refunds
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4.1 Subscription Billing and Renewal

By enrolling in a Project Blue subscription, you authorize Project Blue to charge your selected payment method on a recurring basis at the frequency disclosed at checkout (monthly, annual, or otherwise).

Subscriptions automatically renew at the end of each billing period unless canceled prior to renewal. All fees are charged in advance and are due immediately upon invoice issuance or renewal.

4.2 Cancellation Policy

You may cancel your subscription at any time through your account portal or by contacting customer support.

Cancellations take effect at the end of the current billing period. You will retain access to the Services through the remainder of the paid term.

Failure to cancel prior to renewal does not entitle you to a refund for any charges incurred.

4.3 Refund Policy (Access-Based Billing)

All payments are non-refundable once a billing period has begun.

We do not issue refunds for:

• Unused time
• Non-usage of the Services
• Failure to cancel prior to renewal
• Account suspension or termination (with or without cause)
• Service interruptions, outages, or performance limitations

Subscription fees are charged for access to the Services, not based on actual usage. Lack of use does not entitle a Customer to a refund.

In rare cases, Project Blue may issue a partial refund as a one-time courtesy, at our sole discretion. Any such refund:

• Does not modify this policy
• Does not establish precedent
• Does not obligate future refunds
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4.4 Setup Fees, Waivers, and Commitment Terms

Setup, onboarding, and implementation fees are non-refundable once work has commenced.

In certain cases, Project Blue may waive or discount setup or onboarding fees in exchange for a minimum subscription commitment. If the Customer terminates the Services before the agreed commitment term is fulfilled, Project Blue reserves the right to:

• Retroactively charge any waived setup or onboarding fees, and/or
• Deduct such fees from any discretionary refund

These charges represent a reasonable estimate of onboarding, compliance, and operational costs.
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4.5 Early Termination and Liquidated Damages

If a Customer terminates Services before the end of an agreed subscription commitment term, the Customer agrees to pay a termination charge equal to:

• The remaining value of the subscription term, plus
• Any waived setup or onboarding fees

This termination charge represents liquidated damages, not a penalty, and reflects a reasonable estimate of Project Blue’s lost revenue and costs incurred due to early termination.

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5. Intellectual Property

• Ownership: Project Blue retains all rights to its software, technologies, and associated intellectual property.
• ‍Customer Data: Users retain ownership of data they provide but grant Project Blue a license to use it for service delivery and improvement.‍
• Feedback: Any feedback provided to Project Blue may be used for product improvement without restriction or compensation.
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6. Confidentiality

• Users agree to keep all Project Blue confidential information secure and use it solely for the purpose of using our Services.
• Confidential information includes technical processes, pricing, and customer data not publicly available.
• Users must return or destroy all confidential materials upon termination of the Services.

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7. Disclaimer of Warranties

• “As Is” Basis: Project Blue provides its Services without any express or implied warranties, including warranties of merchantability or fitness for a particular purpose.
• ‍No Guarantees: We do not guarantee uninterrupted, error-free operation or accuracy of outputs.

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8. Third-Party Services and Upstream Providers

Project Blue relies on third-party services, platforms, telecommunications carriers, hosting providers, APIs, and infrastructure providers (“Third-Party Providers”) to deliver portions of the Services.
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Project Blue is not responsible or liable for any service interruptions, delays, failures, message delivery issues, data loss, or performance limitations caused by or resulting from:
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• Acts or omissions of Third-Party Providers  
• Carrier outages, network congestion, filtering, or throttling  
• Changes, suspensions, or limitations imposed by upstream providers  
• Platform, API, or infrastructure failures outside Project Blue’s direct control  
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Project Blue does not guarantee message delivery, availability, or performance where such delivery or performance depends on Third-Party Providers.
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To the fullest extent permitted by law, Project Blue shall not be liable for any damages, losses, or claims arising from such third-party service disruptions, whether direct or indirect.

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This limitation also applies to events beyond Project Blue’s reasonable control, including acts of God, natural disasters, power outages, internet failures, governmental actions, or failures of third-party service providers.

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9. Limitation of Liability

To the fullest extent permitted by law, Project Blue’s total liability is limited to the amount paid by you for the Services in the six months preceding the claim. Project Blue is not liable for indirect, incidental, or consequential damages.
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10. Arbitration Agreement

• ‍Dispute Resolution: Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.‍
• Class Action Waiver: Users agree to resolve disputes individually and waive the right to participate in class actions or collective arbitrations.

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11. Compliance and User Responsibility

• Consent: Users must obtain consent from end-users before engaging with them through Project Blue Services.
• ‍Legal Compliance: Users are responsible for ensuring their use of the Services complies with applicable laws, including data privacy regulations.‍
• Opt-Outs: Users must honor opt-out requests promptly and accurately.
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12. Changes to Terms

Project Blue may update these Terms at any time. Updates will be posted on our website, and continued use of the Services after changes constitutes acceptance.

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13. Contact Us

If you have questions about these Terms, please contact us at:
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Email: support@tryprojectblue.com

Thank you for choosing Project Blue. We are excited to help you enhance your business interactions and sales effectiveness!

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